Having a heart for accountability produces a want to attitude for accountability. Listen as Sam shares a story about how having a heart for accountability can affect the world we live in.
The big takeaways here for leaders are: make good on your commitments to your customers and your employees; take appropriate action even when people you don’t employ make mistakes; and focus on always making decisions around what you say you believe and value.
Accountability will always be the highest form of leadership. Listen as Sam shares how important this is, and how it affects those around us. The accountable leader will always be effective when this skill is applied.
Making sure that we are focused on the right things is important for the accountable leader. Listen as Sam shares the importance of knowing where your focus is going, and how it affects the people you lead and serve.
Having an accountable culture is important! Listen as Sam shares how we can best create a more accountable world.
Being transparent with the people we lead is important for the accountable leader! Listen as Sam shares on how we can learn and lean into being transparency.
Having a successful culture should be important to the accountable leader! Listen as Sam shares on how you can create a culture of success.
In order to create a more accountable world we have to first be accountable to our people. Listen as Sam shares how important this is and how we can apply it today!
A leader knows the importance of making a commitment and keeping it. Listen has Sam shares we can apply this skill to our business and professional lives.
The leadership of a great organization has an obligation to make a special kind of commitment to its employees, a commitment that they can always feel safe in asking for help when they need it, and always feel comfortable enough in their work environment to know they will never be penalized for asking for help. It is obvious  that that wasn’t happening here… and that, right now American is not living up to that commitment. As a result, its customers and its employees are suffering.