The big takeaways here for leaders are: make good on your commitments to your customers and your employees; take appropriate action even when people you don’t employ make mistakes; and focus on always making decisions around what you say you believe and value.
• What is possible in an organizational culture when you consistently show, not just with words but with actions, how much you truly care about people?
• What lessons are you teaching your people about how they should interact with customers … by how you interact with them?
• What happens in an organization when accountability in the workplace is the goal and leadership accepts the responsibility to have accountability start with them?
Many organizations focus so much on how their employees are going to treat the customer that they make a classic mistake: They fail to address the equally important issue of how the organization’s people treat each other. Leaders in these companies often overlook one of the secret weapons of accountability in the workplace … namely, transparency.
Leaders at successful companies, I’ve found, are consistently accountable for following through on commitments that align with four distinct organizational values. It is that commitment that creates accountability in the workplace, between your people and between your organization and the broader community.
This is the problem with leadership today. Leadership is never about the leader. Leadership is always about the people who are being lead. This means that the idea of “self-leadership” is really a total falsehood. You can’t lead if you don’t have people to lead. And, if you have people to lead, people you are responsible for, then it is always about them.
It is critical that you communicate with your team through the Terms of Change. When you provide this vital information then you are transparency and you create trust. Change then is just a decision.
There is a connection between decisions and change. Learn about connecting decisions to values and driving change through transparent relationships.
Building an organization’s success around a set of core values is the most powerful way to engage people and encourage accountability.
It is critical that the leader of an organization is consistent in their beliefs and actions.
Change is not about what you do but rather what you think. Discover how to drive transformation through your organization by tapping into your people.